Returns & Refunds
- We have a 15-day return policy that applies in the following situations:
- It should not be used. You can wear it to check for fit and comfort, as well as to ensure that odours are transferred to the product (Example: natural body odours, body deodorant, perfume, etc.)
- It must be unwashed, with all price tags, brand tags, and shoe boxes still attached, and all original packaging must be present.
- We offer a reverse pick-up service based on your zip code.
- Only three pick-up attempts will be made to collect the customer's return parcel.
- Only unused items are returnable/exchangeable.
You can make the request within 15 days of placing the order. Following the 15-day period, it is a request for approval with a valid reason within the next 15 days. When we receive and inspect your return, we will notify you and let you know if the refund is approved. If we receive any used/soiled/torn/unclean/wrong product in return, we reserve the right to refuse the refund.
If you are approved, you will be refunded on your original payment method within 6-12 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
A Buyer may request a replacement if he or she is dissatisfied with the item for any reason, including damaged in shipping; defective item(s); item(s) missing; incorrect item(s) shipped, and so on. Please keep in mind that in the event of a refund or exchange for reasons other than those listed below, the Buyer will be responsible for paying Shipping Charges (as determined by Athena Lifestyle), which will be deducted during the refund process or from subsequent orders.
NOTE: The refund will only be processed in the original payment method, Incase of COD the refund is only done via NEFT.
Our policy is valid for 15 days. We are unable to offer you a refund or exchange if 15 days have passed since your purchase.
Your item must be unused and in the same condition that you received it to be eligible for a return. It also has to be in its original packaging.
A receipt or proof of purchase is required to complete your return.
- In the following cases, only partial refunds are granted: (If appropriate)
- Any item that is not in its original condition, is damaged or is missing parts for reasons other than our fault.
- Any item returned more than ten days after delivery.
- Return and replacement is applicable only one time Second time return or exchange are chargeable.
How Do I Return an Item?
Call Customer Service at (email@example.com) and let us know about the return or exchange. Identify yourself using your Order Number.
Our courier partners will arrange a reverse pick-up based on your pin code, and only three pick-up attempts will be made to collect the return parcel.
Once received, the return/exchange product is subjected to a quality inspection.
250 Designs does not offer refunds. We would, however, gladly exchange your product or provide you with a credit coupon. The coupon value will be the same as the purchase price of the product. You can use this coupon to shop on our website.
Please allow 2-4 days for returns/exchanges to be processed.